There may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return.
We would like to remind you that the benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law.
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Your rights under the Australian Consumer Law:
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Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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When to return a product:
We offer you a replacement, credit or refund where products have a major failure, such as:

(a) When they are faulty
(b) Wrongly described
(c) Different from a sample shown to you; or
(d) Do not do what they are supposed to do

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Exclusions:
In some cases a refund, replacement, or repair may not be offered if you:

(a) Substantially modify the product
(b) Misuse the product contrary to user instructions or packaging labels or
(c) Simply change your mind

 

How to make a Return:
Please contact us via our Online Contact Form for a Return Authority. We may require photos of products before allowing a return. Returns will be dealt with on a case by case basis and will differ depending on the product/s involved.